Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we're a small architecture firm in Vancouver, not some giant tech company. Your trust matters to us, and we want you to know exactly what happens with your information when you work with us or just browse our site.
When you reach out to us about a project or just ask questions, we'll collect basic stuff like your name, email, phone number, and whatever details you share about what you're looking to build or renovate. If you're a client, yeah, we'll need more - like property information, budget ranges, and project specifications.
We also get the usual website analytics - IP addresses, browser types, pages you visit. It's pretty standard stuff that helps us understand if people actually find our sustainability page useful or if we should redesign it.
Pretty straightforward - we use your contact details to respond to inquiries, send project proposals, and keep you updated on your architectural projects. If you've signed up for our newsletter (which honestly isn't that frequent), we'll send occasional updates about our recent projects or sustainable design trends we're excited about.
Your project information stays within our team and any consultants or contractors directly involved in your work. We're not out here selling your data to random marketing companies - that's just not our style.
We might use anonymized project data for portfolio purposes or case studies, but only with your explicit permission. Your dream home isn't gonna show up on our Instagram without you knowing about it first.
Yeah, we use cookies - mostly to remember if you've visited before and to see which pages get the most attention. We use Google Analytics to understand our traffic patterns. If you're not cool with that, most browsers let you block cookies pretty easily.
We don't use any weird tracking pixels or sell your browsing behavior to advertisers. That's just not how we roll. Our business comes from word-of-mouth and actual good work, not invasive marketing tactics.
Our team at Lunaris Forge Quest has access - that's our architects, designers, and admin staff who need it to do their jobs. If we're working on your project, we'll share relevant info with structural engineers, contractors, and other professionals involved in bringing your vision to life.
We use cloud-based tools for project management and file sharing - services like Google Workspace and Dropbox. These companies have their own privacy policies, and we pick vendors who take security seriously.
We'll only disclose your information to authorities if legally required - like if there's a court order or regulatory request. Otherwise, your business stays your business.
Under Canadian privacy laws (PIPEDA specifically), you've got rights. You can ask us what information we have about you, request corrections if something's wrong, or ask us to delete your data entirely.
Want to unsubscribe from our emails? There's always an unsubscribe link at the bottom. Or just shoot us an email at info@lunarisforgequest.info and we'll sort it out.
If you're a client with active projects, there's some info we're legally required to keep for a certain period (like contracts and permits), but we'll walk you through what's what if you ask.
We take reasonable precautions to protect your information. Our systems use encryption, secure passwords, and we limit access to sensitive data. Our team knows better than to leave client files open on coffee shop Wi-Fi.
That said, no system is 100% bulletproof. We do our best, but if there's ever a security incident that affects your data, we'll let you know ASAP and explain what happened and what we're doing about it.
For casual inquiries, we'll typically keep your contact info for about a year or two in case you circle back. For completed projects, we're required to keep architectural records for at least seven years (that's a legal thing with the Architectural Institute of British Columbia).
After that retention period, we securely delete or anonymize data that's no longer needed. We're not digital hoarders - we only keep what's necessary or legally required.
Our website might link to other sites - like manufacturer pages for sustainable materials we recommend, or our social media profiles. Once you click away from lunarisforgequest.info, you're on their turf and their privacy policies apply. We can't control what they do, so read their policies if you're concerned.
We might update this policy occasionally - like if privacy laws change or we start using new tools. When we do, we'll update the date at the top and if it's a major change, we'll let active clients know directly. For everyone else, the updated version will be right here on this page.
If something here doesn't make sense or you've got concerns about how we handle your information, don't hesitate to reach out. We'd rather have a conversation than have you wondering.
Email: info@lunarisforgequest.info
Phone: (604) 555-8742
Mail: 1250 West Pender Street, Suite 420, Vancouver, BC V6E 2S8
Real Talk
We're a small architecture studio trying to do right by our clients and create sustainable spaces in Vancouver. Your privacy isn't just a legal checkbox for us - it's about building trust. If you ever feel like we're not living up to that, call us out on it.